Returns & warranty
Covered, end to end
Try it with confidence. Most devices return within 60 days, and every device is backed by a limited warranty.
Returns made simple
We want you to love your ritual. If it's not the right fit, send it back within 60 days of delivery, opened or unopened. Refunds are issued to your original payment method after inspection, typically within 5 to 10 business days.
The warranty that backs it
Every NUFACE device includes a limited warranty covering manufacturing defects. Register your device after purchase so any future claim is faster. Outside the warranty window, our support team can still advise on service.
What's covered
- Devices: returnable within 60 days, opened or unopened.
- Skincare & gels: final sale unless defective, for hygiene.
- Refunds: issued to your original payment method after inspection.
For shipping specifics on a replacement, see our shipping policy.
Questions, answered
What is your return window?
Unopened or gently used devices can be returned within 60 days of delivery for a refund. Skincare and opened gels are final sale for hygiene reasons unless defective.
Do you offer a warranty?
Yes. NUFACE devices include a limited warranty that covers manufacturing defects. Register your device after purchase so we can help faster if something goes wrong.
How do I start a return or warranty claim?
Reach our support team through the contact page with your order number and a short description. We'll send the steps and, if needed, a prepaid label.
What if my device stops working?
If it's within the warranty period and a manufacturing defect, we'll repair or replace it. If it's past warranty, our team can advise on service options.
When will I see my refund?
Refunds are processed within 5 to 10 business days after we receive and inspect your return, back to your original payment method.
Can I exchange instead of return?
In most cases we process a return and a new order so you get the right device quickly. Ask support and we'll guide you.